Customer support is the backbone of any successful business. If you want to provide your customers with the best possible experience, you must have the right software to help you do that.
But how do you know which is the best customer service software for your needs?
While Zendesk is the most recognized name in the market, exploring Zendesk alternatives and comparing their features to Zendesk’s is essential to making a good choice.
This calls for an understanding of your needs and the selection of tools that align with them.
In this blog, we will examine a range of Zendesk alternatives, analyzing their features, strengths, and key differences. Ready to find your perfect customer support software? Let’s get started!
Why should you look for Zendesk alternatives?
Some of the reasons why consumers are looking for alternatives to Freshdesk vs Zendesk as sourced from customer reviews, community forums, and other similar sources, are:
- Pricing concerns: Zendesk’s advanced features are only available with higher-priced subscriptions and add-ons, which may not be affordable for everyone. This makes it less accessible for startups or small teams. If you’re looking for a Zendesk alternative free of such costs, there are several free help desk software options that offer solid features without the hefty price tag.
- Complex setup process: Some businesses find Zendesk’s setup and configuration to be complex and time-consuming.
- Limited customer support: Users sometimes report dissatisfaction with Zendesk’s customer support, including long response times or unhelpful assistance.
- Scalability issues: As businesses grow, their customer service needs can evolve. Some users find that Zendesk may not scale effectively with their operations or that it lacks the flexibility needed for their expanding requirements, prompting a search for more adaptable solutions.
- Feature limitations: While Zendesk offers numerous features, some users may feel that certain functionalities are lacking or that the platform doesn’t effectively meet their specific needs.
- User experience challenges: Some users report that they struggle to use Zendesk effectively, indicating potential difficulties in navigating its features or interface.
- Integration difficulties: The process of integrating Zendesk with other systems is perceived by some users as cumbersome and lengthy, which can hinder seamless operation.
What are the top alternatives to Zendesk you should know about?
There are numerous alternatives to Zendesk that cater to diverse business needs. Let’s dive into the best alternatives to Zendesk and explore their key features and target audiences.
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1. BoldDesk
One of the best Zendesk alternatives for startups and small-to-medium businesses.
If you are looking for a user-friendly and comprehensive help desk ticketing system that offers a range of cloud-based features, we highly recommend our very own BoldDesk.

BoldDesk is a modern customer service software platform that uses cutting-edge customer support tools such as ticketing system, live chat software, knowledge base, omnichannel support and more.
BoldDesk’s wide range of features assist users organize support requests, collaborate with customers and teammates, and automate repetitive tasks to enhance and streamline the overall customer experience.
BoldDesk is a highly scalable and intuitive solution for businesses who want to offer exceptional customer support for business growth.
Key features
Below is the BoldDesk features overview:
Robust ticketing system | Help desk automation and customization | Mobile app |
Multilingual knowledge base software | AI Copilot and AI Agent | Task management |
Live chat software | User-friendly customer portal | Reports and analytics |
Omnichannel support | Seamless integrations | Security and compliance features |
Advantages of BoldDesk features
- AI assistance: BoldDesk offers a built-in AI Copilot and AI Agent that provide real-time support, accurate suggestions, ticket summaries, multilingual support and more; features that often require premium add-ons in Zendesk.
- Integrations: BoldDesk includes integration features that allow users to connect with their preferred tools and applications, streamlining their workflow, organizing data, and increasing overall productivity.
- Real time chat support: Customer service representatives can provide real time and personalized responses to end users with BoldDesk’s live chat support.
- Seamless omnichannel inbox: Support agents can easily respond to and manage all customer inquiries from multiple channels within a single unified inbox, with BoldDesk’s omnichannel support feature.
- Email-to-ticket conversion: BoldDesk utilizes a ticketing system that automatically converts customer emails into tickets, allowing agents to manage and address customer inquiries effectively.
- Robust automation features: BoldDesk offers a range of powerful automation options to manage ticket routing, eliminate repetitive tasks, reduce manual work, and improve agent productivity.
- Enhanced usability: BoldDesk is designed with a user-friendly interface, ensuring that both service agents and customers can easily navigate and utilize the software.
- Flexible plans: The affordable BoldDesk pricing tiers are a no-brainer compared to Zendesk’s pricing!
Pricing
BoldDesk has two pricing categories:
Agent-based plans | Team-based plans |
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Scaling up? We’ll design the perfect plan for your needs — connect with our team today.
Pros
- Offers cost-effective and flexible pricing plans
- Allows seamless integration with third-party software
- Provides automation tools that streamline repetitive tasks
- Provides swift support response, ensuring that users receive timely assistance
Migrating from Zendesk to BoldDesk
Migrating from Zendesk to BoldDesk is a streamlined process supported by BoldDesk’s free expert migration service.
It involves exporting your Zendesk data—such as tickets, contacts, and knowledge base articles—and sharing it with the BoldDesk team, who handle the import and setup.
The migration typically takes a few hours to a few days, depending on data volume.
Additionally, BoldDesk offers a contract buyout program, allowing businesses to switch from Zendesk without waiting for their current contract to end.
Key differences between BoldDesk and Zendesk
- User interface: In the BoldDesk vs Zendesk comparison, BoldDesk provides a more modern and user-friendly interface.
- Migration: BoldDesk offers free, expert help desk migration to help customers switch from Zendesk to BoldDesk.
- Money-back guarantee: In special cases BoldDesk offers a 30-day money-back guarantee with a 100% refund, no excuse needed.
To learn more about BoldDesk features, take a look at the next video.
2. Gorgias
Gorgias is one of the best Zendesk alternative for small businesses that utilize Shopify.
Gorgias is help desk software created specifically for e-commerce companies, with over 12,000 merchants using it.
The Gorgias customer support platform helps in connecting and managing all customer service communication channels: email, chat, phone, social media, and SMS in one dashboard. Major e-commerce systems like Shopify all smoothly integrate with it.

Pricing
Starts at $10 for 50 tickets/month
Free trial: 7 days
Pros
- Affordable pricing plans
- Shopify integration for e-commerce
- Has robust customization options options
Cons
- Pricing varies with the ticket limits
Migrating from Zendesk to Gorgias
Gorgias provides a simple migration tool that connects to Zendesk and imports tickets and customer data.
The process takes several hours, depending on data size. Manual adjustments may be needed for custom fields or tags. Support is available to resolve common issues.
Key differences between Gorgias and Zendesk
- Primary objective: Gorgias is tailored specifically for e-commerce businesses and integrates with numerous e-commerce platforms. Conversely, Zendesk is a broader customer service program.
- User interface: In comparison to Zendesk, Gorgias offers a more contemporary and user-friendly interface.
3. Zoho Desk
Zoho Desk is one of the alternatives to Zendesk for sales-focused teams.
Zoho Desk is designed to help businesses manage their customer service operations. It provides a centralized platform with features such as multichannel support, customizable workflows, AI-powered chatbots, and integration to help users in handling customer queries, support tickets, and other related activities.

Pricing
Starts at $4/agent/month
Free trial: 15 days
Pros
- Provides a free plan
- Offers cost-effective pricing options
- Includes automation in all available plans
Cons
- The free plan lacks integrations
Migrating from Zendesk to Zoho Desk
Using Zoho Desk’s Zwitch tool, you can migrate tickets, users, and articles from Zendesk.
The exported data file format should be JSON, and the key requirements include a service URL, email and API token.
The migration process usually completes in a few hours. Formatting issues or unsupported fields may require manual fixes.
Key differences between Zoho Desk and Zendesk
- Cost-effectiveness: Zoho Desk provides a free plan suitable for small teams with limited budgets, whereas Zendesk primarily caters to larger teams with greater financial resources.
- Automation emphasis: While Zendesk includes automation features, Zoho Desk primarily focuses on its AI-powered chatbot.
4. HubSpot Service Hub
HubSpot Service Hub is one of the Zendesk alternatives good for teams in need of a comprehensive CRM tool.
HubSpot is a CRM tool that includes a ticketing system and live chat capabilities. It offers a customer service solution called Service Hub, which is particularly advantageous for teams already using HubSpot’s CRM. These products seamlessly integrate, providing agents with relevant information to personalize their support efforts.

Pricing
Starts at $9/month/seat
Free trial: 14 days
Pros
- A comprehensive solution for managing marketing, sales, support, and content
- Automation for marketing and sales tasks
- A unified content management system
Cons
- Only includes annual contracts
Migrating from Zendesk to HubSpot Service Hub
HubSpot relies on Help Desk Migration’s tool for transferring Zendesk data.
You connect both platforms, select data like tickets and contacts, and map fields. Migration takes some hours.
Field mismatches or formatting issues can be resolved with mapping or post-import edits.
Key differences between HubSpot and Zendesk
- Ecosystem: The HubSpot Service Hub ecosystem allows for seamless integration of various HubSpot applications. While Zendesk does offer some additional features, its ecosystem is not as advanced as HubSpot’s.
- Cross-functional team alignment: While the HubSpot Service Hub supports team collaboration and personalization in ticket routing, Zendesk can only allow ticket assignment to a specific team.
5. Freshdesk
Freshdesk is amongst the Zendesk alternatives suitable for larger teams.
Freshdesk is a customer support tool that efficiently converts customer inquiries from emails, phone calls, web forms, chat, and social media channels into manageable tickets.

Pricing
Starts at $15/agent/month
Free trial: 14 days
Pros
- Integrates various customer channels into a shared inbox
- Allows an entire team to be aligned on one app
- Offers reply templates to respond to frequently asked or repetitive questions
Cons
- Has limited communication channels
Migrating from Zendesk to Freshdesk
Freshdesk doesn’t offer a native migration tool but supports third-party services like Help Desk Migration.
This service handles the data transfer for a fee. The process is straightforward but depends on external tools for execution and support.
Key differences between Freshdesk and Zendesk
- Customer support: Freshdesk offers 24/7 phone assistance to its customers even with lower subscription levels, whereas Zendesk only provides this option for more expensive Premier plans.
- User interface: Freshdesk offers a more intuitive interface compared to Zendesk, although it is less customizable.
6. Help Scout
Help Scout is one of the descent Zendesk alternatives for expanding teams.
Help Scout one of the Zendesk alternatives that has features for custom workflows, automation, and reports and analytics to help users check what’s in the queue, reply to customers, assign conversations to teammates, and improve response times.

Pricing
Starts at $25/month for 100 contacts & unlimited users
Free trial: 15 days
Pros
- Provides an excellent user interface for monitoring emails
- Possesses a tagging system
- Features a workflow that streamlines and automates tasks
Cons
- Limited knowledge base customization
Migrating from Zendesk to Help Scout
Help Scout migration involves exporting Zendesk data and working with their team to import tickets, profiles, and articles.
The process takes a few hours to a couple of days. Formatting issues or unsupported fields are resolved with Help Scout’s assistance.
Key differences between Help Scout and Zendesk
- Pricing: Help Scout offers cheaper plans than Zendesk.
- Target audience: Help Scout is better for startups and small businesses, while Zendesk is designed for mid-sized and large firms.
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7. Intercom
Intercom is one of the Zendesk alternatives that is effective for self-service assistance and teams wanting chat-heavy features.
Intercom interconnects every team and function, allowing them to interact and communicate with their customers in real time.
Intercom combines an AI chatbot, help desk, and customer support. Additionally, it allows businesses to engage in conversations with customers at various points of the customer journey, such as onboarding, support, sales, and marketing.

Pricing
Starts at $29/seat/month
Free trial: 14 days
Pros
- The process of setting up Intercom requires minimal time
- It possesses a comprehensive knowledge base
- It integrates with company websites
Cons
- Has extra usage-based and add-ons fees
Migrating from Zendesk to Intercom
Intercom offers a built-in importer to transfer tickets, users, and organization data from Zendesk.
The process is quick for small datasets but excludes some data types like tags and call recordings.
Manual adjustments or support may be needed for data mismatches.
Key differences between Intercom and Zendesk
- User interface design: Intercom’s user interface is contemporary and elegant. In contrast, Zendesk’s user interface may appear more organized and limiting.
- Messaging-centric approach: While Zendesk primarily concentrates on ticket management, Intercom provides a messaging-centric approach.
8. HappyFox
HappyFox is one of the Zendesk alternatives for teams wanting project management features.
HappyFox is cloud-web based customer service software that helps businesses in tracking and managing customer inquiries across diverse communication channels.
It enables tracking and organizing customer interactions, helping businesses simplify their support procedures and improve customer satisfaction.

Pricing
Starts at $24/agent/month
Free trial: 14 days
Pros
- Provides live chat support
- Conducts surveys that are progressive and beneficial
- Offers a case-management feature
Cons
- Some users find the email management capabilities lacking
Migrating from Zendesk to HappyFox
HappyFox provides a guided migration process, including tickets, contacts, and knowledge base articles.
The process takes several hours to a couple of days. Formatting issues or unsupported fields are handled with help from their support team.
Key differences between HappyFox and Zendesk
- Smart rules: In comparison to Zendesk’s automation capabilities, HappyFox’s smart rules optimize automated workflows better.
- Task management: HappyFox provides a task management feature that aids agents in streamlining their workflows. Zendesk does not provide one on its own.
9. Groove
Groove is one of the Zendesk alternatives built for enterprise and mid-market companies.
Groove, one of the Zendesk competitors, is a sales engagement tool with functionalities such as customization, email management, and knowledge base software.
Groove enables sales managers and leaders to execute their strategic plans in a smart way.
With Groove, teams can collaborate on accounts in connected workspaces and admins can configure views and workflows by role or by team.

Pricing
Starts at $24/agent/month
Free trial: 30 days
Pros
- Budget friendly
- Easy to use
- Reliable and effective customer service
Cons
- Customization and automation options are limited
Migrating from Zendesk to Groove
Groove migration involves exporting Zendesk tickets as a CSV, formatting them to match Groove’s template, and uploading via the dashboard.
It typically takes a few hours. Formatting errors or missing fields can be fixed using Groove’s import guidelines or support.
Key differences between Groove and Zendesk
- Simplicity and ease of use: While not as customizable as Zendesk, Groove is highly efficient and simple to set up and utilize.
- Personalized approach: Groove puts an emphasis on personalized customer experiences. Conversely, Zendesk frequently faces criticism regarding inadequate customer support.
10. Front
Front is among the Zendesk alternatives for startups focused on account management.
Front is a customer service platform with human interaction as its top priority. Front is an option for individuals seeking a user-friendly application, similar to Gmail, for managing customer service.
The platform keeps all team discussions in a single place, a shared team inbox. It combines messages from email, live website chat, SMS, and social media channels.

Pricing
Starts at $25/seat/month (up to 10 seats)
Free trial: 14 days
Pros
- Offers centralized communication
- Has comprehensive mobile app
- Adaptable pricing
Cons
- Limited reporting and analytics features
Migrating from Zendesk to Front
Front’s migration process includes exporting Zendesk data and working with their support team to import emails, contacts, and conversations.
It can take anywhere from a few hours to several days. Formatting issues or unsupported data types are resolved with Front’s assistance.
Key differences between Front and Zendesk
- Collaboration: Front’s software has numerous collaborative features. While Zendesk does offer some collaboration tools, they primarily focus on individual ticket assignment.
- Channel setup: Front’s channel setup is simpler and faster than Zendesk, which requires more extensive configuration and integration.
11. Hiver
This Zendesk alternatives solution is for customer support teams who use Gmail but require assistance in handling customer inquiries.
Hiver is one of the Zendesk alternatives that integrates with Google Workspace to help teams collaborate on generic email IDs like operations@ and support@.
Rather than introducing a completely new system, Hiver improves a company’s existing Google Office tools by incorporating customer service functionalities like shared inboxes, analytics, and SLAs.

Pricing
Starts at $19/agent/month
Free trial: 7 days
Pros
- Setting up and managing ongoing tasks is easy
- Customer support has prompt check-ins and quick responses
- Support emails can be handled with transparency
Cons
- Changing the pricing plans often
Key differences between Hiver and Zendesk
- Pricing: Hiver offers budget-friendly pricing plans while Zendesk offers slightly expensive pricing plans with certain features that can only be accessed at an extra cost.
- Canned responses accessibility: Hiver allows every team member to share canned responses, unlike Zendesk, which only allows admins to share canned responses.
12. Kustomer
Kustomer is amongst the alternatives to Zendesk for teams wanting CRM capabilities.
Kustomer is customer relationship management (CRM) platform that, unlike traditional ticket-based systems, places a strong emphasis on the customers themselves. This CRM wants businesses to have a complete understanding of every customer.

Pricing
Starts at $89/seat/month
Free trial: Contact Kustomer
Pros
- Conversational AI enables advanced automation
- The interface is customizable
- Customer segments can be easily created
Cons
- Challenging learning process
Migrating from Zendesk to Kustomer
Kustomer supports migration via CSV uploads or APIs to import conversations and customer profiles.
The process takes a few hours to a couple of days. Field mapping and formatting issues are common but manageable with Kustomer’s support and documentation.
Key differences between Kustomer and Zendesk
- Customer service: Kustomer provides a customer-oriented method for dealing with inquiries, whereas Zendesk primarily focuses on managing tickets.
13. ServiceNow
ServiceNow is among the alternatives to Zendesk suitable for IT teams.
ServiceNow is a cloud-based workflow automation platform that combines all customers’ IT needs into a single platform. Its purpose is to facilitate rapid development and automation. It enables the connection of data and organizational divisions.

Pricing
Contact for pricing
Free trial: 30 days
Pros
- Suitable for IT operations and agile environments
- Numerous options available for ticket automation
- User-friendly interface
Cons
- It’s capabilities are limited primarily to ITSM
Migrating from Zendesk to ServiceNow
ServiceNow doesn’t offer native migration tools but supports third-party services like Help Desk Migration and Exalate.
These tools help transfer Zendesk data into ServiceNow. The process varies in duration and may require custom field mapping and integration setup.
Key differences between ServiceNow and Zendesk
- Scope and functionality: ServiceNow provides an array of IT service management solutions. In contrast, Zendesk primarily concentrates on customer support and service management.
- Customization options: ServiceNow has adaptable customization features while Zendesk’s functionalities are comparatively more restricted.
14. LiveAgent
LiveAgent is one of the Zendesk competitors that serves as an option for live chat support.
LiveAgent offers features that enhance the quality of customer assistance in an online setting. LiveAgent has 200+ native integrations to streamline business communication channels and manage customer interactions.

Pricing
Starts at $15/agent/month
Free trial: 30 days
Pros
- Users are able to monitor conversations from all platforms
- It is user-friendly
- It offers efficient back-end tools for acquiring new accounts
Cons
- The mobile apps are not user-friendly
Migrating from Zendesk to LiveAgent
LiveAgent offers a built-in migration tool to import tickets, contacts, and other data from Zendesk.
The process is quick and typically completes in a couple of hours. Formatting issues or unsupported fields can be resolved with help from their support team.
Key differences between LiveAgent and Zendesk
- Pricing: LiveAgent offers a more affordable and flexible pricing structure than Zendesk.
- All-in-one solution: LiveAgent is an all-encompassing customer support platform, whereas Zendesk offers multiple products you have to purchase separately.
15. Helpjuice
Helpjuice is one of the ideal Zendesk alternatives for a cloud-based knowledge base software.
Helpjuice is user-friendly and efficient at helping enterprises build and maintain their knowledge bases.

Pricing
Starts at $200/16 users/month
Free trial: 14 days
Pros
- Dependable customer support
- Easy-to-use interface
- Comprehensive knowledge base features
Cons
- Limited integrations, automation and customization options
Migrating from Zendesk to Helpjuice
Helpjuice handles Zendesk knowledge base migration through a custom import service.
You export your content and submit it to their team, who format and structure it for Helpjuice.
The process is quick, and formatting issues are resolved during import.
Key differences between Helpjuice and Zendesk
The main contrast between the two lies in their areas of emphasis. Zendesk primarily focuses on ticket management, whereas Helpjuice prioritizes the creation and maintenance of internal and external knowledge bases.
This is one of Zendesk competitors that places a significant importance on team collaboration and content management above all other aspects.
16. Gladly
Gladly is one of the Zendesk alternatives that is designed to streamline customer service operations.
Gladly is an all-in-one platform, letting agents respond to customers across all channels from a single screen but without tickets.

Pricing
For pricing and free trial contact sales
Pros
- User interface is user-friendly
- Excellent call quality
- Personalized customer support
Cons
- Separate pricing rates for calls
Migrating from Zendesk to Gladly
Gladly does not provide a native migration tool but integrates with Help Desk Migration for data transfer.
This third-party service handles the migration for a fee, covering tickets and customer data. The process is straightforward but externally managed.
Key differences between Gladly and Zendesk
- Customer-centricity: Gladly focuses mainly on individual customer conversations while Zendesk is more for ticket management.
How to choose the right Zendesk alternative
When selecting the best Zendesk alternatives for your business, consider several factors:
- Your company’s needs: Figure out what features you need. Do extensive research on the help desks on the market and the features they provide.
- Scalability: See which help desk can adapt and grow with your company.
- Integration: Select a help desk that can be easily integrated with your current apps to simplify your agents’ workload.
- Customer reviews: Check on reputable software review sites and learn from real customers the pros and cons of each help desk.
- Support: See what kind of support is available for the Zendesk alternatives you evaluate. Is there self-service documentation? Can you reach live support if needed, either by chat or phone? See if their live support is available during the work hours of your time zone.
- Cost and pricing plans: Learn about monthly and yearly pricing plans, evaluating which combination of price and features works best for your business.
 A summary comparison table of Zendesk competitors
Following is a summary table to help you choose the best Zendesk alternatives.
Name | Features | Pricing | G2 User ratings | Best use case |
BoldDesk |
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Starts at $12 per agent/month | 4.5 | Best for Startups and small businesses |
Gorgias |
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Starts at $10/50 tickets/month | 4.6 | Best for small businesses that utilize Shopify |
Zoho Desk |
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Starts at $4/agent/month | 4.4 | Best for sales-focused teams |
HubSpot Service Hub |
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Starts at $9/month/seat | 4.4 | Best for teams in need of a comprehensive CRM tool |
Freshdesk |
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Starts at $15/agent/month | 4.4 | Suitable for larger teams |
Help Scout |
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Starts at $25/month for 100 contacts & unlimited users | 4.4 | Best for expanding teams |
Intercom |
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Starts at $29/seat/month | 4.5 | Best for self-service assistance and teams wanting chat-heavy features |
HappyFox |
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Starts at $24/agent/month | 4.5 | Best for teams wanting project management features |
Groove |
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Starts at $24/agent/month | 4.6 | Best for enterprise and mid-market companies |
Front |
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Starts at $25/seat/month (up to 10 seats) | 4.7 | Best for startups focused on account management |
Hiver |
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Starts at $19/agent/month | 4.6 | Best for customer support teams who use Gmail but require assistance in handling customer inquiries |
Kustomer |
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Starts at $89/seat/month | 4.4 | Best for teams wanting CRM capabilities |
ServiceNow |
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Contact ServiceNow for pricing | 4.4 | Best for teams wanting CRM capabilities |
Live Agent |
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Starts at $15/agent/month | 4.5 | Best for live chat support |
Helpjuice |
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Starts at $200/16 users/month | 4.7 | Best for a cloud-based knowledge base software |
Gladly |
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Contact Gladly | 4.7 | Best for streamlining customer service operations |
Choose your team’s optimal Zendesk alternative
When selecting a support platform, it is important to have a clear understanding of the functionalities, features, advantages, disadvantages, and pricing of the available options.
The alternatives to Zendesk listed in this blog have different features and pricing plans that might suit your company’s specific needs.
By exploring these alternatives to Zendesk, you can find a help desk solution that aligns with your business objectives and ensures excellent customer support.
We wish you success in finding the right solution for your needs.
Should you have any feedback, ideas, or suggestions for BoldDesk, don’t hesitate to leave a comment below. Your opinion matters to us, and we’re excited to hear what you have to say!
Related articles
- 10 Best Freshdesk Alternatives for Businesses in 2025
- 15 Best Free Tools for Startups in 2025
- 15 Best Small Business Tools & Software (2025)
Frequently Asked Questions
Businesses typically switch to cheap Zendesk alternatives with better pricing plans, a simpler user interface, specific feature requirements, better scalability options, and improved customer support quality.
Many users find Zendesk alternatives offer better value while maintaining essential functionality.
Not at all. Most quality Zendesk alternatives, including BoldDesk, offer comprehensive free data migration tools and a dedicated team to smoothly and securely import your tickets, contacts, and other essential data without interruptions during the switch.
The complexity of how to migrate from Zendesk to alternatives depends on your data volume, customization level, and integration requirements. With proper planning, a typical mid-sized business can complete migration in 2-4 weeks with minimal disruption.
Yes, many alternatives like BoldDesk are designed for enterprise-level support with robust scalability, security compliance (SOC 2, GDPR), advanced workflow automation, multi-department support capabilities, sophisticated reporting, comprehensive SLA management, and enterprise-grade integrations.
Not to forget; BoldDesk’s flexible and affordable pricing plans that are ideal for enterprises with large teams.
- Before you migrate from Zendesk to its alternative solution, involve your team in the selection process.
- Provide comprehensive training to your support agents, leverage vendor-provided training resources and designate system experts to support colleagues.
- Additionally, consider using main features first before advancing to complex ones.
- Set realistic expectations for the adjustment period and collect ongoing feedback from your team on the new help desk.
1 comment
doodle jump 2
March 18, 2025 at 3:13 amThanks for finally talking about > 16 Best Zendesk Alternatives for Businesses in 2025 < Liked it!