Privacy Policy for DeskDingo

This Privacy Policy outlines how DeskDingo collects, uses, and protects the personal information of its users, including support agents and customers. DeskDingo is committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly.

Data Collection

DeskDingo collects the following information from users:

• Support Agents:
  • Name
  • Email address
  • Profile picture
• Customers:
  • IP address
  • Preferred language (as reported by the browser)
  • Time zone (as reported by the browser)
  • Name and email address (provided through chat interactions or programmatically)

Data Usage

DeskDingo uses the collected information for the following purposes:

• Providing the live chat service
• Improving customer support
• Ensuring security

Data Security

DeskDingo implements robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption
• Access controls
• Regular security audits

User Rights

You have the following rights regarding your personal information:

• Access
• Correction
• Deletion

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking

DeskDingo may use cookies and similar tracking technologies to collect information about your usage of our website. This information is used to improve the performance of our website and to provide a more personalized experience. You can manage your cookie preferences through your browser settings.

Changes to this Policy

DeskDingo may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.

Contact Information

If you have any questions about this Privacy Policy or DeskDingo's privacy practices, please contact us at deskdingo@gmail.com.

This Privacy Policy is effective as of August 20, 2024.